Insurance Backed Warranty
The NICEIC Insurance Backed Warranty covers work undertaken by contractors registered to the NICEIC Domestic Installer Scheme that is notifiable to Building Control. The purpose of the Warranty is to protect consumers should any work be found not to comply with the Building Regulations under circumstances where the contractor is no longer in business to undertake the necessary remedial work.
The financial limit placed on the remedial work is £25,000 in respect of any one installation per period of insurance and the warranty is valid for a period of six years from the date of completion of the original work.
Independent Complaints Procedure
NICEIC operates an independent complaints procedure governing the technical standards of electrical installation of its Approved Contractor and Domestic Installer Schemes. If the electrical work of a registered contractor is found to be below the accepted technical standard, NICEIC requires the contractor to correct the work, at no additional cost to the customer. NICEIC is concerned solely with the safety and technical standard of the electrical work carried out by Approved Contractors, and the standard of certification and periodic inspection reports which Approved Contractors are responsible for producing.
Guarantee of Standards Scheme
NICEIC expects its registered contractors to provide a quality service to their customers and, therefore, endeavour to resolve all complaints about the technical standard of their electrical work. If a customer and an Approved Contractor are unable to resolve an alleged deficiency in the technical standard of electrical work, the customer can make a formal complaint to NICEIC.
As described above, the NICEIC Complaints Procedure requires the NICEIC-registered contractor to resolve the technical deficiency without additional cost to the consumer. However, if the contractor does not undertake the required remedial work, NICEIC’s Guarantee of Standards Scheme ensures it will be done by another NICEIC-registered contractor, at no cost to the customer.
Further information can be found on the NICEIC website www.niceic.org.uk